Frequently Asked Questions

How do I search for products?

Search for products by entering the product name or keyword into the Search Bar on the Search page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

Can I change my shipping address after I place my order?

For change of shipping address after your order has been placed, please let us know at least 12 hours after the order has been placed so we can make the change. We cannot guarantee that the address will be updated in time before your item is shipped, so please give us the information as soon as possible. We will do our best to accommodate you.

I ordered 2+ items, but only received one… where’s my order?

We have a large assortment of products not stocked in-house. When you order multiple items at a time, they may be shipped separately so they can get to you faster. You may receive one item before the next. If you don’t receive all of your items at once, they are on the way.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine but instead was fake.

 

For more information, visit our Refund & Returns Policy page.

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